Operator Submitted Data · Competition Act Compliant

The Market Intelligence Senior Living Operators Have Been Flying Without.

Live. Operator-submitted. Never stale. See how your rates, care fees, occupancy, and amenities stack up against comparable properties in your area. Track every room from notice to move in. Every number refreshes the second another operator makes a change.

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5-operator minimum before any benchmark is shown No individual operator rates ever displayed
Live dashboard AskJim live operator dashboard showing rate comparison, occupancy, and care fee positioning.
Your occupancy
91%
+2.8% vs market
Care fee gap
-$142
below market monthly
Live
Suite 204 marked rent readyNiagara Falls · 12 sec ago New operator submission Ontario43 seconds ago Memory Care rate refreshedHamilton · 1 min ago Suite 412 moved to HK turnSt. Catharines · 2 min ago Care fee benchmarks updatedNiagara · 3 min ago 12 rooms turned this weekacross 4 communities New deposit committedPort Colborne · 5 min ago JIM Score updated6 operators this hour Suite 204 marked rent readyNiagara Falls · 12 sec ago New operator submission Ontario43 seconds ago Memory Care rate refreshedHamilton · 1 min ago Suite 412 moved to HK turnSt. Catharines · 2 min ago Care fee benchmarks updatedNiagara · 3 min ago 12 rooms turned this weekacross 4 communities New deposit committedPort Colborne · 5 min ago JIM Score updated6 operators this hour
The way operators gather market data today

Secret Shopping. Cold Calls. Spreadsheets.
Data Becomes Stale The Day You Get It.

Hotels have had STR reports for 40 years. Senior living has been left to beg, scrape, and guess. Every method below costs time, burns goodwill, and goes stale before you finish the spreadsheet.

🕵

Secret shopping

Pay someone to pose as a family member and call competitors. Hundreds of dollars per community, one data point per call, and you're ethically grey the moment you do it.

📝

Archaic spreadsheets

One person maintains a master sheet that goes out of date by Tuesday. Every copy floating in email is already wrong by the time it gets opened.

📞

Cold calls & asking competitors

Awkward, unreliable, and you're lucky to get half-truths. You're calling the same people you'll see at the next industry meeting.

🌐

Web scraping (what the other tools do)

Captures only what's on a public website. Misses care fees, amenity inclusions, suite mix, and move-in incentives. Often months out of date, and regularly wrong.

⏱

By the time you have it, it's stale

Even if you get a good data point, rates change tomorrow. You're making pricing and positioning decisions off a snapshot that's already a month out of date.

💵

Rooms not ready = lost tours

An empty room stuck in maintenance or housekeeping is revenue on the floor AND a tour Sales can't run. Every day costs $140-$200 in lost rent plus every prospect you could have shown through.

🗨

Hallway hand-offs & texts

Maintenance tells Housekeeping in the hallway. HK tells Sales by text. Nothing is tracked, nothing is timestamped, and when a room slips through the cracks, nobody owns it. No accountability.

AskJim's Answer
Real Data From Operators. Real Accountability From Automated Communication. Nothing Slips.
When an operator updates a room, a rate, or a care fee in AskJim, your market comparison refreshes server side. When a room moves stages, the next owner (Maintenance, Housekeeping, Sales, GM) gets an automated email with what they need to do and when. Every hand off is logged. Every breach escalates. No hallway hand offs. No lost texts. No "I thought you had it." No scraping. No pretexting. Just accurate data and a paper trail.
Just ask Jim about any number on your dashboard. Anytime.
Live, Not Stale

Your Market, Updated The Second It Changes.

Every AskJim operator updates their rooms in real time. When they do, your dashboard refreshes. No weekly reports to wait for. No stale snapshots. No data that was true in March but is wrong in May. The number you see on your screen is the number that's true right now.

Live Now
47
Operator updates in the last hour across the Ontario network. Every one refreshes every peer dashboard instantly.
Always Fresh
< 60 sec
Typical lag between an operator saving a change and every other operator's market comparison reflecting it.
Zero Staleness
0 days
How old your market comparison ever gets. Industry STR reports ship monthly, 2 to 3 months behind. AskJim ships seconds behind.
The Old Way
Secret shopped 2 months ago. Spreadsheet is outdated. Your rates could be wrong.
You paid someone to call 12 communities, got half the data, manually typed it into Excel, emailed it to the team. By the time the VP opens it on Monday, three competitors have already raised rates and you didn't know.
vs.
Live
The AskJim Way
Refreshed just now. Every number on your dashboard is current today.
An operator in your area raised their 1 bedroom rate this morning. Your rate comparison tile updates by lunch. Your VP opens the dashboard on Monday and sees reality, not history.
One platform. Every role.

From The Person On The Floor To The CEO. Everyone Gets The View They Need.

AskJim is not a property management system. Keep Yardi, PointClickCare, or MatrixCare. AskJim adds the market intelligence, room lifecycle, and team-accountability layer those tools don't cover. Click any role below to see their home screen.

GM · the nerve centre

Run the property from a single screen.

Occupancy vs market, rate position per suite type, care fee gap, JIM Score, Flywheel speed, and the rooms dragging. Every tile is clickable and drills into action.

  • Real-time market comparison that updates as operators submit
  • Flywheel alerts with escalation ladder
  • Ask Jim AI inline. Ask "why is my care revenue down?" and get an answer
  • Team dashboard: see what each role is doing today
GM Dashboard
Live · now
Occupancy
91%
+2.8% vs market
Avg rate
$5,205
-$395 vs typical
Care gap
-$142
below market
Flywheel
67%
2 stages breached
Just ask Jimquick insight
Your 1 bedroom rate is $395 below market. Three other properties in your postal prefix raised rates last month. Consider a $150 adjustment on new move ins.
Sales · never miss a ready room

Walk into every tour knowing what's available, what's coming, and how you price.

Available rooms, rooms coming ready this week, rooms on notice next month, all in one list. Plus a competitive rate card for talking points, so you always know exactly where you stand vs the community down the street.

  • Live availability with auto-refresh when Maintenance or HK finish a room
  • Competitive rate card with talking points for every suite type
  • Waitlist tracking with priority + last-contact date
  • Deposit pipeline: who's committed, who's wavering, what's next
Sales
Live · 4 sec ago
Suite 204 · 1 BR
IL · Rent ready since Mon · $5,205/mo
READY
Suite 117 · 1 BR + Den
AL · HK turn in progress · ready Fri
2 DAYS
Suite 305 · Studio
MC · On notice · vacates Mar 31
NOTICE
Rate card talking point: Your 1BR at $5,205 is $395 below the typical community in your area.
Maintenance · FriendlyHelp tier

Every Work Order Has A Name, A Date, An Email. And Often A Photo.

When a room lands in maintenance, you get an automated email with the room number, what needs doing, and the target date. When Housekeeping, a GM on walkabout, or anyone else spots an issue, they send you a photo from their phone and you have it in seconds. No more hallway hand offs. No more "I didn't know it was mine." Miss your target and the system escalates to the GM automatically.

  • Automated work order emails the moment a room enters maintenance
  • Inbound photos from HK and managers land in your queue with room + location + timestamp
  • Every photo forwards to your existing PMS (Yardi / PCC / MatrixCare) automatically
  • Target turnaround tracking (2 to 3 day goal per room)
  • One click hand off to Housekeeping when you're done
  • Blocker reasons captured so the GM sees what's slowing you down
Maintenance queue
Live · now
📷
Photo from Ashley (HK) · just now
Suite 412 · bathroom faucet leak
Auto bridged to your Yardi work order inbox · tap to reply
Auto email sent
Suite 412 · flooring replacement
Sent to mike@rosewood.ca · Target: 3 days · Currently: +4 days over
Suite 205 · electrical inspection
On track · 1 day remaining
Suite 308 · paint touch up
On track · ready tomorrow
One-click handoff: Complete a room → HK gets the email automatically.
Housekeeping · FriendlyHelp tier

Today's List, Auto Assigned. Spot An Issue? Snap. Send. Done.

Every room that comes out of maintenance triggers a housekeeping turn. Your team sees today's assignments the moment they log in. Mark a room clean and the system emails Sales that it's rent ready. Spot a leak, a broken fixture, or something that needs a repair? Snap a photo, tap send. Maintenance gets it instantly.

  • Today's assignments auto populated from Maintenance hand offs
  • Photo to work order: take a picture, tap send. Maintenance has it in seconds.
  • Clean time tracking by IL / AL / MC (plan your staffing)
  • One tap to mark complete. Triggers rent ready email to Sales and GM.
  • Weekly completion rate reports so you can show your work
Today
Live · now
📷
Photo sent to Maintenance
Suite 412 · faucet leak · Mike notified · bridged to Yardi
✓
Suite 204 · turn clean
1 BR · completed 9:42am · Sales notified
✓
Suite 118 · deep clean
Studio · completed 10:15am
Suite 334 · turn clean
1 BR + Den · target 45 min · auto-assigned to A. Rivera
Suite 412 · ready when Maint done
Queued · will email you when ready
VP of Operations

Your whole region in one rollup.

Every property you oversee, side-by-side. Which locations are under target, where Sales needs support, which Flywheels are dragging. Drill into any community and you're looking at the GM view for that site.

  • Portfolio occupancy, revenue, and average JIM Score rolled up
  • Properties needing attention auto-flagged (occupancy < 88% or 2+ rooms in maintenance)
  • Recovered revenue running total across every community
  • Drill down to any individual property and see the same dashboard the GM uses
VP · Regional
6 properties
Portfolio occ
89%
Needs attention
2
Recovered rev
$24k
Rosewood Gardens92%·67%
Heatherwood94%·91%
Maple Ridge ⚠83%·42%
Port Colborne90%·78%
Occupancy · Flywheel speed. Click any property for the GM view.
CEO · full portfolio view

The whole company on one screen.

Every property, every region, every care level mix. Rolled up with month over month trend. Your top and bottom performers, your total recovered revenue, your total empty room cost across the whole portfolio. Strategic, not tactical.

  • Portfolio-wide revenue, occupancy, JIM Score rollup
  • Top + bottom performing properties, auto-ranked
  • Total portfolio empty room cost per day. The biggest revenue lever you have.
  • Recovered revenue scoreboard by region and by property
CEO · all portfolio
Q1 2026
Monthly revenue
$2.14M
+4.2% vs last month
Portfolio empty cost
$5,880/day
42 rooms vacant
Recovered revenue YTD
$187,430
from 142 resolved breach events across 6 properties
Every capability in the box

No extra tools. No bolt-ons. No hidden modules.

Executive Dashboard

Role-specific views for GM, Sales, Maintenance, HK, VP, CEO. Every tile deep-links to the detail.

Flywheel Room Lifecycle

6 stages, live speed %, breach escalation emails, recovered-revenue scoreboard.

Room Map

Every suite color-coded by status. One tap to update. Live audit trail on every change.

Housekeeping module

Today's assignments auto-populated, clean-time tracking, one-tap complete-and-notify.

Maintenance module

Auto work-order emails, target tracking, breach escalation, blocker-reason reports.

Automated communication

Every stage hand-off fires an email to the next owner. Breaches escalate automatically. Nothing slips.

JIM Score

0-75 property health score from CHIP, bio PDF, or website scan. Tiers: Standard → Elite.

Care Fee Comparison

Service-by-service comparison for 27 canonical care services across clinical, hospitality, wellness.

Team & Rights

Invite any role. Per-person capability toggles. Every teammate sees only what their role needs.

The Operations Tier, Powered By AskJim
FriendlyHelp
Room lifecycle, Housekeeping, Maintenance. All tied together.
Flywheel, Room Map, automated hand off emails, clean time tracking, work order escalation, photo to work order. The FriendlyHelp operations tier bundles with AskJim Pro for a complete accountability loop across your whole team.
Market intelligence

Know where you stand. Without guessing.

Every rate, care fee, and occupancy stat on your dashboard is compared to the market in your area. Below 5 comparable properties? We automatically widen to your city, region, or province until the threshold is met.

  • Rate comparison per suite type (Studio, 1BR, 1BR+Den, 2BR, Apartment, MC)
  • Market, low, high range with position callout (one of the lowest → one of the highest)
  • Occupancy gap to market, room revenue, care revenue, potential revenue at full occupancy
  • Per-tile IL / AL / MC filters so you can compare care levels side-by-side
Rate Comparison
Live · 12 sec ago
Your avg
$5,205
Market
$5,600
Gap
-$395
Studio
+$50
1BR
-$395
1BR+Den
+$150
2BR
+$50
* Based on information provided by the property. Market intelligence only, not pricing advice.
The Flywheel · 6-stage lifecycle

Every room. Every stage. Every dollar a stalled room is costing you.

The Flywheel tracks each room through all six stages of turnover. When a stage runs long, the wheel slows and the cost shows up in real dollars, live on the dashboard. Breach emails fire to the stage owner. Nothing slips, nothing goes unowned.

  • Flip rooms in hours or days, not weeks. Everyone on your team sees exactly what's happening at all times.
  • Auto escalation: stage owner → GM → VP if breaches persist
  • Live "lost revenue" counter shows the exact cost of every breach in real time
  • Recovered revenue scoreboard tracks the wins your team racks up every month
Flywheel · Rosewood Gardens
updated now
Wheel speed
67%
Lost / day
$1,240
Recovered MTD
$18,460
Stage 1
Notice
on pace
Stage 2
Maintenance
+4d · -$680
Stage 3
HK Turn
+2d · -$340
Stage 4
Rent Ready
on pace
Stage 5
Deposit
on pace
Stage 6
Occupied
on pace
67%
speed
Active Breach · Auto Escalating
Suite 412 stuck in Maintenance
4 days over target. Email sent to Mike (Maint) and escalation to GM queued for tomorrow. Running loss: $680.
Room map

Every suite, one view. One tap to update.

Color-coded by status. Click any room to change status, update rate, change care level, log a deposit, or mark maintenance complete. Every change writes to the audit log.

  • Status colors: Occupied, On Notice, Maintenance, HK Turn, Rent Ready, Deposit, Vacant
  • Filter by floor, care level, suite type, or status
  • Search by resident or room number (resident names never leave your community)
  • Room emails: 30-day notice timelines, rent-ready alerts, maintenance reminders
Room Map
42 / 60 occupied
Floor 2 · IL / AL
201
202
203
204
205
206
207
208
209
210
Floor 3 · AL / MC
301
302
303
304
305
306
307
308
309
310
Occupied Notice Maint HK Turn Ready Deposit Vacant
Care fees & JIM Score

Price care with data. Compare apples to apples.

Upload your CHIP once and AskJim breaks out every service. Level 1 to Level 5 care, memory care, medication management, bathing, continence, meals, night checks. We show exactly where you sit versus the market in your area. Your JIM Score groups operators by tier so a basic services property isn't compared against an Elite one. You're always benchmarking against your true peers.

  • 27 canonical services grouped by category (core, clinical, hospitality, wellness)
  • Market cascade: local → city → regional → provincial until the 5 operator threshold is met
  • Apples to apples tiers: Developing, Standard, Quality, Premium, Elite. Comparisons stay within your tier.
  • JIM Score from CHIP, bio PDF, or website scan. No manual data entry.
JIM Score + Care Fees
52
/ 75
Elite tier
Compared vs Elite peers only
Care model
14/15
Safety
10/10
Amenities
11/15
Programming
9/15
Service
8/20
Your Elite score means your data is compared to Elite tier peers, not basic services operators. Apples to apples.
Clinical services vs market
Medication mgmt
-$47
Bathing / Dressing
-$50
Continence care
-$196
Night checks
+$28
* Based on information provided by the property. 5-operator minimum.
How it works

Three Steps. Your First Insight In Minutes.

No IT project. No Yardi, PointClickCare, or MatrixCare replacement. AskJim complements the systems you already run. We communicate with them by email, both ways.

01

Drop your rent roll

Upload your weekly report (Excel, CSV, or Yardi or PCC PDF). We parse suite numbers, rates, status, care levels, and occupancy automatically. Names and personal notes are stripped at parse time. They never touch our database.

02

Upload your CHIP or website

Drop your Care Home Information Package PDF, or just point AskJim at your website URL. We extract every service fee, amenity, and care model fact. Review and commit.

03

See where you stand

Open your dashboard. Rate comparison, care fee positioning, JIM Score, occupancy gap, Flywheel health. Every number compared to the market in your area. Live.

Secure & encrypted. Always.

Everything travels over HTTPS and is encrypted at rest in Supabase. No resident names, no personal notes, no care plans, no medical data is ever stored, uploaded, or displayed. Our parsers strip personally identifiable information at the moment a file is read, before a single byte hits our database. What stays is what you'd put on a market intelligence report: suite numbers, rates, dates, status.

Works With Yardi, PCC, MatrixCare.

AskJim is not a property management system replacement. It communicates with the tools you already run via two way email. Forward your scheduled Yardi / PointClickCare / MatrixCare / AL Advantage report to your AskJim inbox and we sync your rooms automatically. When a status changes in AskJim, or when Housekeeping snaps a photo of an issue and sends it to Maintenance, your PMS inbox gets the same message. Photos, status changes, and work orders all forward both ways. No integrations to build. No IT project. Complement, don't replace.

Why operators switch

The Outcomes Your Team Feels In 30 Days.

1.

Recover revenue, faster

Cut your notice-to-rent-ready from 14+ days to 5-7 days. Every day saved on a 1-bedroom is ~$170 back on the books.

2.

Price care with confidence

See exactly where each service fee sits versus the market. Stop leaving $50-$200 per resident per month on the table because you priced medication management by gut.

3.

Stop guessing on occupancy

Know if 91% is ahead, behind, or right at the typical operator in your area. Prioritize where Sales needs to push.

4.

Give your team one place

GM, Sales, Maintenance, Housekeeping, OM. Each teammate sees exactly what their role needs. No more scattered spreadsheets and email chains.

How we stay compliant

Independent. Aggregated. Competition Act Compliant.

AskJim is not owned by, partnered with, or licensed to any operator group. Every number you see is aggregated server-side from operator-submitted data. No person at AskJim can view individual operator data.

5-operator minimum

No benchmark is shown unless at least 5 comparable operators have submitted data. Below 5, we auto-expand to the next geography.

Operator-submitted only

Every market number comes from another operator uploading their own rent roll and CHIP once a month. No scraping. No third-party data.

No individual operator rates

We never display "Operator X charges $Y". All data is aggregated to medians and ranges. No operator's specific numbers are ever exposed.

Delayed + 25% cap

Operator-submitted data is delayed 3-6 months and no single operator can influence more than 25% of any aggregate statistic.

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